NRF Customer service exam study guide Q&A Latest Update 2025
Course:
Customer Service NRF
Institution:
Customer Service NRF
NRF Customer service exam study guide Q&A Latest Update 2025
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| Uploaded on: | May 2, 2025 |
| Last updated: | May 12, 2025 |
| Number of pages: | 29 |
| Written in: | 2025/2026 |
| Type: | Exam (elaborations) |
| Contains: | Questions & Answers |
| Tags: | NRF Customer service exam study guide Q&A Latest Update 2025 |
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NRF Customer service exam study guide | Q&A Latest 2025/2026 | 100% PASS A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants - Answer -Get to know what the customer wants Which of the following are appropriate reasons for following up with a customer? • You are curious whether a gift your customer purchased was well received • You finally located an item the customer asked for a while back • You want to know why a customer did not make it in for a special sale • You haven't seen the customer in a long time and are wondering if she is shopping somewhere else now - Answer -You finally located an item the customer asked for a while back Customer follow-up is always a good idea, no matter what the situation
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