Customer Service and Sales Fundamentals by NRF Q&A Latest Update
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Customer Service NRF
Institution:
Customer Service NRF
Customer Service and Sales Fundamentals by NRF Q&A Latest Update
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| Uploaded on: | May 2, 2025 |
| Last updated: | May 12, 2025 |
| Number of pages: | 12 |
| Written in: | 2025/2026 |
| Type: | Exam (elaborations) |
| Contains: | Questions & Answers |
| Tags: | Customer Service and Sales Fundamentals by NRF Q&A Latest Update |
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customer Service & Sales Fundamentals by NRF | Q&A Latest 2025/2026 | 100% PASS Retailing - Answer -the method by which consumers acquire products and services retailer - Answer -Receives, stores, displays, and presents the products to Customers. Which of the 6 types of customers are you most like? Explain how this type this type of customer shops. - Answer -1. innovative customer trendsetter. 2. comparison shopper - wants the best deal. 3. impulse buyer- quick purchase decisions. 4. follower-waits to see latest trends. 5. diverse shopper - hard to predict. 6. recreational shopper - shops for fun. explain the impact of retail on our economy/jobs in this country. Give an example of jobs that involve customer service. - Answer -retail drives virtually every facet of our economy and supports millions of jobs. The industry supports at least one in every 5 jobs in all 50 states. Explain what is meant by the saying "customer service in not a department. It's an attitude." - Answer -Customer service is the result of
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